Manager, Customer Success, Group 42 (G42)

Manager
United Arab Emirates, Abu Dhabi
May 25, 2026
Full Time

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Job Description

The Customer Success Manager at Group 42 (G42)  is responsible for ensuring successful delivery of cloud, AI, and GPU-based services while driving customer satisfaction and technology adoption. The position requires the implementation of Microsoft Azure solutions to meet business needs while guiding clients through their complete enterprise operations.

Job ID: 2755

Date Posted: NA

Expiration Date: NA

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Main Duties

  • Handle service processes for cloud AI and GPU solutions while meeting service level agreements and achieving operational efficiency. 
  • Establish enduring customer connections by providing advisory services which help clients with their digital transformation and cloud implementation needs.
  • Optimize Microsoft Azure consumption by guiding customers on cloud, AI integration, and GPU utilization strategies.
  • Manage service performance, incidents, and change processes to ensure high availability, security, and efficiency.
  • Collaborate with internal teams to resolve issues, improve services, and identify growth opportunities through upselling and expansion.

Essential Qualifications

  • Bachelor’s degree requirements include obtaining a degree from an IT, Computer Science, Business, or related academic program. 
  • Possess a minimum of five years experience in customer success and service delivery or cloud consulting. 
  • Three years of experience in promoting and increasing Microsoft Azure usage. 
  • Demonstrates deep knowledge of Azure solution areas which include Infrastructure Data and AI Security and App Innovation. 
  • Possesses expertise in cloud economics as well as FinOps and governance and compliance framework implementation. 
  • Practical knowledge of enterprise IT systems and multi-cloud environments and IT service management procedures.

Preferred Qualifications

  • Position is AZ-900 while candidates should have either AZ-305 or an equivalent certification as their preferred certification. 
  • Possess experience working in Microsoft partner ecosystem and cloud consulting environments. 
  • Knowledge about networking and storage technologies and database systems and multi-vendor technology solutions. 
  • Demonstrate their ability to handle project management through their skills in stakeholder management and customer engagement. 
  • Demonstrate their ability to execute multiple cloud transformation projects which deliver services at a large scale.