Technical Account Manager, Enterprise Support , Amazon

Job Description

The Technical Account Manager at Amazon Web Services acts as a trusted advisor and cloud operations architect for enterprise customers, helping them maximize value from AWS services. The role requires experts who design cloud adoption strategies while maintaining operation excellence and developing technical solutions through their active system design work. The position requires technical expertise together with customer engagement skills and the ability to work with other teams for creating secure and scalable cloud solutions. 

Job ID: 10386398

Expiration Date: NA

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Main Duties

• Deliver technical support to create scalable cloud solutions that meet customer requirements. 
• Maintain operational efficiency of AWS environments while they work to decrease expenses and make system operations simpler. 
• Establishes robust customer connections through its comprehensive understanding of business requirements and technical difficulties faced by customers. 
• Drive technical discussions which cover incidents and trade-offs and their risk management methods. 
• Work together with architects and consultants and sales account managers from internal teams. 
• Discover ways which will help customers achieve greater value through their adoption of AWS services. 
• Support customers in migrating workloads and solving diverse cloud-related technical problems.

Essential Qualifications

• Bachelor degree in Computer Science or Engineering or any related technical field. 
• Experience handling technical engineering work and resolving issues in distributed systems environments. 
• Possess knowledge about compute systems storage systems networking systems database systems and both DevOps and security systems. 
• Possess excellent problem-solving skills enable them to handle intricate technical issues that customers present. 

Preferred Qualifications

• Experience using Amazon Web Services or at least one other cloud computing platform. 
• Demonstrate experience in both customer-facing positions and their technical leadership duties. 
• Needs to demonstrate Arabic language skills to engage with customers in the regional market.