IT Senior Operations & Support Engineer, Database & Integration, Emirates Group
Job Description
The Emirates Group needs an IT Senior Operations Support Engineer who will handle complex IT incidents while maintaining database systems and assisting with system integration work. The team members of this position will work to maintain service reliability while they use their expertise to enhance operational efficiency and system performance through their monitoring work.
Job ID: NA
Date Posted: 2026
Qualification: Degree or honours (12+3 or equivalent)
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Main Duties
- Resolve Level 1 and Level 2 incidents ensuring minimal downtime across systems.
- Collaborate with internal teams and vendors to diagnose and resolve issues.
- Perform root cause analysis and recommend improvements for system reliability.
- Monitor system performance using observability tools and identify operational risks.
- Support ITIL processes including incident, change, and problem management workflows.
Essential Qualifications
- Possess a minimum of two years experience in Information Technology work.
- Achieved advanced skills in Oracle database deployment and database tuning and backup procedures and database security measures.
- Demonstrates expert understanding of database design used in various cloud computing systems.
- Experience working with distributed database systems which include Yugabyte, MariaDB and Couchbase.
- Demonstrates ability to solve technical issues through their skills in troubleshooting and analysis and their capacity to communicate.
Preferred Skills
- Experience using integration tools which include TIBCO, WebSphere MQ and Jenkins.
- Microservices together with API gateways and event-driven architecture systems.
- Cloud integration platforms which include SnapLogic and I have experience with data streaming technologies.
- Database performance optimization for PostgreSQL databases and MongoDB databases.
- Experience using IT service management tools which include ServiceNow and Zendesk platforms.
