Design Experience Manager, Etihad Airways

Job Description

The Design Experience Manager at Etihad Airways leads the creation of AI-enabled digital experiences across web and app platforms which enhance customer engagement and increase revenue while improving operational efficiency. The role focuses on UX/UI design work and testing procedures together with cross-departmental teams to create customer experiences that operate efficiently and deliver results throughout international markets.

Job ID: NA

Date Posted: NA

Expiration Date: NA

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Main Duties

• Define and execute the experience strategy and design vision across web and app platforms for digital initiatives.
• Own the complete experience lifecycle from discovery and design to testing, launch, and continuous optimization.
• Design AI-enabled digital experiences such as personalization, predictive recommendations, and conversational interfaces.
• Collaborate with cross-functional teams including Product, Technology, Marketing, and Operations for cohesive delivery.
• Monitor and optimize performance metrics such as conversion, engagement, retention, and customer satisfaction.

Essential Qualifications

• Bachelor’s degree in Design or Computer Science or any related field. 
• Five years of experience in Digital Experience Design which includes both UX and UI and Product Design. 
• Demonstrate experience in creating digital experiences that deliver measurable business results through their work. 
• Design process by providing a portfolio which displays their work from the initial design stage until final performance improvement. 
• Experience in creating digital experiences which use data analysis and artificial intelligence technology. 
• Knowledge about Agile methodologies which enables them to work effectively with engineering teams.

Preferred Qualifications

• Experience in one of the following industries: ecommerce, travel, fintech, or high-scale digital platforms. 
• Business expertise which connects their design choices with financial performance and customer interaction results. 
• Possesses skills in usability testing and experimental research and customer journey development. 
• Persuade people from different departments to support their design approach. 
• Possesses understanding about system design requirements which include accessibility, security, and methods for scalable design implementation.