Global Analyst, Customer Implementation Analytics & Quality, Freight Forwarding, DP World

Job Description

The Global Analyst, Customer Implementation Analytics & Quality at DP World plays a critical role in driving data-led performance across freight forwarding operations. The role connects analytics to customer implementation processes, which results in improved service delivery, better operational performance, and ongoing development through KPI management, business intelligence operations, and interdepartmental teamwork.

Job ID: 24089

Date Posted: March 24, 2026

Expiration Date: April 7, 2026

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Main Duties

• The implementation of analytics needs to be driven through the evaluation of supply chain performance, which should be assessed against both SLAs and contractual obligations. 
• Analyze customer requirements, which will enable them to create data-driven project plans that match freight forwarding operations. 
• Create and oversee KPI frameworks, which will help them track logistics performance from start to finish and maintain high service quality.
• Develop business intelligence dashboards and reports using tools like Power BI for real-time insights.
• Lead continuous improvement initiatives using data analysis to optimize costs, efficiency, and service delivery.

Essential Qualifications

• Master’s degree in Logistics Supply Chain Management or related field is required for this position. 
• Possess extensive experience in freight forwarding operations which includes knowledge of air and ocean logistics regulations. 
• Professional has demonstrated his business implementation and analytical skills through his work in continuous improvement projects. 
• Experience using business intelligence tools which include Power BI and data reporting systems. 
• Excellent project management abilities which enable him to handle all stages of complex project implementation from planning through execution to performance assessment.

Preferred Qualifications

• Lean and Six Sigma methods to achieve process improvements and cost savings.  
• Possesses excellent leadership abilities and communication skills together with expertise in managing stakeholders across international teams and organizational departments.  
• Expertise in three areas which include KPI governance and performance benchmarking and operational quality assurance frameworks.  
• Possesses the ability to educate and guide teams on analytics and reporting tools and performance-based organizational development.